Last updated October 20, 2026
This Privacy Notice for Ingrain Labs LLC (doing business as Ingrain) describes how and why we might collect, store, use, and share your personal information when you use our services, including when you:
Questions or concerns? Contact us at support@ingrainapp.com.
We collect personal information that you voluntarily provide when you register on the Services or otherwise interact with us. This includes:
Sensitive Information: The only sensitive information we process is precise geolocation. It comes from your device's GPS, and only when you allow location access. See "Precise Location" in Section 11 for how we use it and how to turn it off.
Payment Data: For subscriptions purchased through our current web checkout, payment details such as your card number and billing address are entered with Stripe and handled by Stripe, not by the Ingrain app. Ingrain does not receive or store full card numbers or billing addresses. We retain subscription details needed to provide and manage Premium access, such as plan, status, trial and renewal dates, and Stripe customer and subscription identifiers. See Stripe's Privacy Policy.
Social Media Login Data: If you register using Google or Apple, we receive certain profile information from those providers. See Section 6 for details.
Application Data:
Apple Watch, motion and Health:
We automatically collect certain information including IP address, browser and device characteristics, operating system, language preferences, and usage information. We also collect information through cookies. See our Cookie Notice at ingrainapp.com/cookie-policy.
Automatically collected data includes:
When you contact Ingrain support, the support record may include your account identifier and verified email address, the category, subject, and description you submit, an optional related round identifier, the diagnostics listed above, and later email replies. We use Intercom as our customer-support provider. For the initial United States support rollout, Intercom processes this support data in its United States data region. Support is asynchronous: confirmations and support replies are delivered by email, and Ingrain does not provide an in-app chat thread through this form.
Open support records are retained while they are active. Resolved support content and diagnostics are deleted or anonymized no later than 24 months after resolution. Following a verified account-deletion request, support data tied to the account is scheduled for deletion within 30 days unless a narrow legal obligation requires specific records to be preserved for longer. Requests to access, correct, or delete support data use the same data subject access request and privacy-contact process described in Sections 11 and 15 below.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We process your personal information for the following reasons:
We may share your data with third-party vendors who perform services for us. We have contracts in place with all third parties to safeguard your personal information.
Third parties we share personal information with:
We may also share your information in connection with a business transfer (merger, acquisition, or sale of assets).
We may use cookies and similar tracking technologies (web beacons, pixels) to gather information when you interact with our Services. These help maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions.
For more detail, see our Cookie Notice: ingrainapp.com/cookie-policy
Yes. We use OpenAI for personalized practice generation, reflection processing, and coaching notes. Anthropic may also process reflections and coaching notes when those features use that provider. Relevant information you provide, your coaching context, and the resulting AI output may be shared with and processed by the provider used for each feature. You must not use the AI Products in any way that violates the applicable provider's terms or policies.
What the AI provider receives: your first name if you gave one, your skill level, the practice focus and the challenge you described, where you can practice, your recent practice results, and your session reflections. We do not send your email address or account identifier with these requests.
Our AI Products are designed for:
How to Opt Out:
Note: Because AI session generation is core to the Ingrain service, opting out effectively means opting out of the product. Account deletion removes all personal information from the coaching context.
Our Services offer you the ability to register and log in using Google or Apple account details. We will receive certain profile information from the provider: typically name, email address, and profile picture.
We will use this information only for the purposes described in this Privacy Notice. We are not responsible for other uses of your personal information by the third-party provider. We recommend reviewing their privacy notices:
We keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law. In general, data is retained for the lifetime of your account.
Upon account deletion, all personal information and coaching history is permanently deleted within 30 days. When you delete your account in the App, your account and the data stored with it, such as rounds, shots, practice sessions, reflections, goals, clubs, and invite records, are removed from our database at that time. IP-based geolocation data captured in infrastructure logs is retained for up to 6 months and is not used for personalization or marketing purposes.
Some records are kept outside our database. Stripe keeps its own record of your past payments under its own policy. Deleting your account cancels your subscription but does not delete Stripe's payment records. Analytics events in PostHog and error reports in Sentry are tied to a random account identifier rather than your name or email. They are kept under those providers' retention settings. If you answer the optional survey when you delete your account, we keep your answer without any link to you.
Open support requests are retained while they are active. Resolved support request content and submitted diagnostics are deleted or anonymized no later than 24 months after resolution. Following a verified account-deletion request, support content tied to the account is deleted within 30 days unless a narrow legal obligation requires us to preserve specific records for longer.
When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not immediately possible (e.g., data stored in backup archives), we will securely store and isolate it until deletion is possible.
We have implemented appropriate technical and organizational security measures including:
However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
You may review, change, or terminate your account at any time.
Withdrawing your consent: You can withdraw consent at any time by contacting us at support@ingrainapp.com. This will not affect the lawfulness of processing before withdrawal.
Opting out of marketing: Unsubscribe by clicking the unsubscribe link in our emails, or by contacting us. You may still receive service-related (non-marketing) messages.
Push notifications: Adjust notification preferences directly in your mobile device settings.
Account Information: To review or change your account:
Upon account termination request, we will deactivate or delete your account and information from our active databases. We may retain some information to prevent fraud, assist with investigations, or comply with legal requirements.
Cookies: Most browsers accept cookies by default. You can choose to remove or reject cookies, though this may affect certain features. See: ingrainapp.com/cookie-policy
For privacy rights questions: support@ingrainapp.com
We do not currently respond to Do-Not-Track (DNT) browser signals, as no uniform technology standard for recognizing and implementing DNT signals has been finalized. If a standard is adopted that we must follow, we will update this notice.
California law requires us to disclose this: we do not respond to DNT signals at this time.
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to, correct, copy, or delete your personal information, and to withdraw consent to our processing.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Email address, IP address, account name | YES |
| B. California Customer Records | Financial information | YES |
| C. Protected classification characteristics | Age confirmation (13+) | YES |
| D. Commercial information | Subscription plan and status | YES |
| E. Biometric information | Fingerprints, voiceprints | NO |
| F. Internet or other network activity | App usage events, session behavior | YES |
| G. Geolocation data | IP-based location and, with device permission, precise GPS location used for location-based golf features and saved round/shot positions | YES |
| H. Audio, electronic, sensory information | Audio, video recordings | NO |
| I. Professional or employment-related information | Work history, job titles | NO |
| J. Education information | Student records | NO |
| K. Inferences drawn from personal information | Coaching profile, learning patterns | YES |
| L. Sensitive personal information | Precise geolocation from your device's GPS, collected only after you allow location access. Used only to provide the features you use. | YES |
Retention by category:
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding 12 months.
California and several other states treat precise geolocation as sensitive personal information or sensitive data. This is how we handle it.
If we decline your request, you may appeal by emailing support@ingrainapp.com. If your appeal is denied, you may submit a complaint to your state attorney general.
California residents may request information about categories of personal information disclosed to third parties for direct marketing purposes. Submit requests using the contact details in Section 14.
Ingrain's core service relies on accumulating a coaching context across practice sessions to deliver increasingly personalized guidance over time. This coaching context includes your skill level, practice goals, self-reported weaknesses, session reflections, and inferred learning patterns. This data is used exclusively to generate your personalized practice sessions and improve coaching quality over time. It is never used for advertising, sold to third parties, or used for any purpose outside of delivering the Ingrain coaching service. You may request deletion of your coaching data at any time by contacting support@ingrainapp.com or deleting your account.
Yes. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top. If we make material changes, we may notify you by posting a prominent notice or by sending you a direct notification. We encourage you to review this notice frequently.
Ingrain Labs LLC
Data Protection Officer
136 Madison Avenue
5th & 6th Floors
New York, NY 10016
United States
Email: support@ingrainapp.com
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To do so, submit a data subject access request, or contact us at support@ingrainapp.com.